How the right thrift store POS transformed Durham Rescue Mission’s day-to-day operations
Today, Durham Rescue Mission uses ThriftCart to handle their massive donation processing operation, build relationships with customers and donors, and access the data they need.
User-friendly design
Thrift stores depend on employees and volunteers being able to use their POS system without the tech headache.
With ThriftCart, Durham Rescue Mission has been able to cut down on the time it takes for staff members to ring up items, collect customer information, create barcode tags, and run promotions.
“We switched to ThriftCart because we wanted something a little more conventional for our operators and our users. It was a good switch because it’s a lot more accessible and easier to train compared to our old one.”
Built-in marketing features
One of Durham Rescue Mission’s key goals is to turn one-time thrift store shoppers into lifelong donors and champions of the organization’s mission.
ThriftCart has helped them accomplish this with a built-in customer relationship management (CRM) system and features like roundup donations.
“ThriftCart is really good about being able to capture the customer's information. That was one thing the former POS provider wasn't helping us do. Now, our equipment faces the customers — the customer can put in the data themselves.”
Powerful reporting
With multiple thrift store locations and a complex central processing model, data visibility is a must for Durham Rescue Mission’s leadership team.
ThriftCart lets them track the flow of donations, manage and transfer inventory, track sales performance and trends, and get valuable insights into customers’ preferences and habits — all in one place and in real time.
“What we were looking for in a thrift store POS system was good reporting and the capacity to communicate to our patrons. We feel like ThriftCart does a really good job of that for us.”
