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St. Vincent de Paul: Why they chose ThriftCart

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Checkout wait times slashed

Customers used to wait in line for 15–20 minutes to check out. Now, they rave about how fast the line moves. 

10,000 square feet managed

ThriftCart helps St. Vincent de Paul receive, track, price, and sell the huge amounts of inventory that move through their massive store. 

Real data driving decisions

St. Vincent de Paul replaced their antiquated cash register with ThriftCart’s real-time reporting. Now they have all the data they need right at their fingertips. 

About St. Vincent de Paul

Not just a thrift store, a community cornerstone

When St. Vincent de Paul opened its doors in Redmond, Oregon, in 2009, the mission was simple: Serve the needs of the houseless, the hungry, and the community at large.

Today, St. Vincent de Paul’s massive 10,000-square-foot thrift store supports a food pantry, giving closet, laundry service, and financial assistance program. They’ve also stayed committed to their pre-pandemic prices, keeping their goods accessible and affordable for those in need, even as the thrift store has grown.

But this growth didn’t come easy. An old-school cash register, paper ledgers, and slow checkouts held them back.

“Specific problems that ThriftCart has helped us solve — one, the long queues that we were experiencing with the antiquated system. Our current system with ThriftCart is much, much quicker and more intuitive. Also, the ability to have real-time reporting.” 

Robert Moore | Executive Director | St. Vincent de Paul

When St. Vincent de Paul outgrew their cash register, they turned to ThriftCart

St. Vincent de Paul’s grand opening was a huge success. In fact, their biggest challenge wasn’t soliciting donations or attracting customers — it was keeping up with their rapid growth.

Like many thrift stores, St. Vincent de Paul didn’t start with a point of sale (POS) system, relying instead on a simple cash register. They quickly outgrew this solution as customers and cashiers became frustrated with long lines, clunky manual discounts, and handwritten ledgers.

“From a technology standpoint, we were bottlenecked.”
Robert Moore | Executive Director | St. Vincent de Paul

That’s when Robert Moore, St. Vincent de Paul’s Executive Director, started looking for a solution. He wanted a POS system that was easy to use, capable of keeping up with the store’s high turnover, and able to grow with his organization.

ThriftCart quickly rose to the top of the list.

“The onboarding and training process was very simple. We were able to schedule a lot of these things on our own time so that we could work around business and employee scheduling. The overall process was very easy to understand — everything was laid out very, very easily for us.” 

Robert Moore | Executive Director | St. Vincent de Paul

The St. Vincent de Paul team loved the simple onboarding process, customers loved the shorter lines, and leaders like Robert loved having access to real-time analytics about the thrift store’s performance. 

 

“I definitely recommend ThriftCart. Just the ease of use, the fact that it was built specifically for thrift store use, is evident in how it operates.”

Robert Moore | Executive Director | St. Vincent de Paul
By the numbers

What St. Vincent de Paul gained from switching to ThriftCart

6,900Number of transactions processed annually
5,200Total roundup donations completed at checkout
$4,000Extra revenue donated to St. Vincent de Paul's mission through roundup donations

POS software purpose-built for thrift stores

Discover the features that transformed St. Vincent de Paul’s operations, helping them save time and better serve the community. 

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Fast checkouts

ThriftCart’s intuitive interface and fast, built-in payment processing replaced manual price entry and outdated payment technology, slashing checkout wait times. 

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Discounts and promotions

Cashiers can apply discounts and run promotions, while color tag pricing makes it easy to rotate and mark down older inventory — no more manual math at the register. 

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Reporting and analytics

Real-time sales and inventory data replaced handwritten ledgers, giving the team the numbers they need to plan for the long term. 

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Donation management

ThriftCart manages donation pickup and dropoff scheduling and handles donation receiving, tracking, and pricing.